After a rich career split between technology and title, Bob Grohol has a unique perspective on the title industry – particularly on digital trends reshaping the field.
Bob’s career path through these industries began in 1982 when he started working at a computer shop. This early professional interest stuck, and Bob would work in the field for the next 17 years, holding positions in computer technology, telecom and software.
His initial transition to title insurance came in the form of RamQuest Software – one of the industry’s main title and closing software solutions. At the time, RamQuest was looking to grow its Ohio business, and despite having no previous experience in the industry, Bob jumped at the chance, immersing himself in all things title. “Despite not knowing a HUD Settlement Statement from a hole in the ground at that time, I learned quickly,” said Bob. “And I continue to learn something new almost every day.” Bob eventually left RamQuest in 2009, transitioning back to the world of software for nearly four years. In 2012, he would make another career change back to real estate and title insurance – where he works to this day.
“In 2012, I was exploring options, and I reached out to Manoj Purohit, whom I’ve known for over 15 years,” said Bob. “Manoj referred me to eRecording Partners Network (ePN).” Similar to RamQuest, ePN was looking to expand in Ohio and the surrounding states, and Bob was a perfect fit. He tapped into existing title industry contacts and resources to grow business, and over time, he became responsible for operations in about 26 states.
Working at ePN gave Bob particular insight into a mission-critical process of the title industry. “Document recording is one of the final steps in the real estate transaction process. The quicker a title agent can get documents recorded, the quicker the final policies can be issued – lessening gap time,” he explained. “Traditional paper document recording can potentially take days or weeks to happen. Plus, it’s possible for documents to be lost, damaged or altered.” By digitizing this process, title agents gain new efficiencies and competitive advantage. “Documents can potentially be eRecorded in minutes, and most, within a couple of hours. With eRecording, documents can’t be lost or damaged. It is also more secure in many ways,” Bob said.
eRecording is an example of digital transformation: a gradual shift from manual or analog processes to digital ones. From Bob’s perspective, while it has taken time for eRecording to develop, it is now fully mainstream, indicative of an industry that is slowly but surely adopting new technologies. “It has taken over 20 years to get where we are today. Almost 2,500 counties are set up for eRecording across 49 states, plus D.C.,” Bob noted.
Of course, while technology may be transforming the field, other elements that make it special or determine one’s success in it have largely remained the same. “To me, the title industry has always felt like a big family. People do move around from time to time – to new companies and roles – but a lot of the same great people are still around,” Bob said. “I enjoy the ‘camaraderie’ between all of those involved with the title insurance business: agents, vendors, underwriters, etc. Everyone is about helping others fulfill the ‘American Dream’ of home ownership. To be successful, follow-up and follow-through are very key. Whether it’s with agents, internal team members or just in general, always do what you say you’re going to do.”
Have a question about eRecording or title technology? Contact Bob Grohol – BGrohol@alliantnational.com